Service & Technology Management

To provide client focused service, support and technology management to the medical, scientific and allied health industry of Australia.

Paragon Care specialises in providing reliable and high-quality service support and technology management to hospitals, medical clinics, scientific laboratories, aged care facilities and allied health industry of Australia and New Zealand.

Please explore our site for information about our services in your area of interest. We welcome your feedback and questions – please visit our Service & Technology contact page.


Equipment Repair & Maintenance

Electro Medical Group’s extensive knowledge and skill base have enabled us to become leaders in our field supplying healthcare providers, medical practices and the general public with medical equipment completed with minimal delay.

Our team of field service engineers are also available to offer you these same services within your own premises.

  • General diagnostic equipment
  • Patient monitoring and critical care
  • Physiotherapy equipment
  • Theatre lights
  • Infusion pumps
  • Anaesthetic Equipment
  • Defibrillators

Laboratory & Scientific Services

Electro Medical Group provides preventative maintenance and repair services for a broad range of laboratory and scientific equipment.

Our local team of engineering specialists will ensure your equipment is repaired and serviced, guaranteeing its working with minimal downtime to your laboratory.

  • Automated chemistry analysers
  • Refrigeration
  • Centrifuges
  • Incubators
  • Water Baths
  • Autoclaves
  • Shakers and Stirrers
  • Customised scientific equipment

Total Equipment Management

Total Equipment Management is aimed at healthcare facilities and laboratories of various sizes throughout Australia.

It allows our clients to have the option of a complete in-house biomedical service and engineering department without the associated costs. As one of Australia’s largest Biomedical Service provider’s our on-site services are tailored to suit your site, enabling us to provide rapid response times which results in minimal disturbance to your workflow.

Our on-site engineers will also assist you throughout your accreditation inspections maintaining and supplying comprehensive reports and service documentation.


Electrical Safety Testing & Commissioning

Accreditation and regulatory bodies in Australia require medical, dental and laboratory practices to ensure their equipment and patient areas are routinely checked. Electro Medical Group is able to provide you with a planned system to ensure your equipment and areas are tested to the relevant and current Australian Standard.

  • AS 3551 Technical management programs for medical devices
  • AS 3003 Patient treatment areas of medical and dental practices
  • AS 3760 In-service safety inspections and testing of electrical equipment.

OEM Service Partnership

The Original Equipment Manufacturer or OEM service, provides equipment manufacturers with a professional and quality service representation.

Electro Medical Group is well known among many OEM’s for leading the way with its quality workmanship. Electro Medical Group can provide OEM’s with a cost effective and quality solution by eliminating the service risks associated when entering a new market.

The service includes:

  • Timely and cost effective service
  • Local representation by a reputable company
  • Qualified engineers
  • 24hr, 7 day-a-week support
  • Large, centrally located workshop facilities
  • A workshop that complies with ESD and ISO 9001 policies and procedures

Emergency Services

We understand that equipment may fail at any time. Electro Medical Group is able to offer its clients a 24/7 service.

Whether it be telephone support or urgent on-site assistance Electro Medical Group is just a telephone call away.

In an emergency, please call our hotline

1300 246 633

Service & Technology Management. Covered.

Since its conception Electro Medical Group’s focus has been to provide a reliable, high-quality service through its excellence and integrity values.  Our mission statement  has been ” To provide client focused service, support and technology management to the Medical, Scientific and Allied Health industry of Australia”.

Our Functions

  • Provide Total (Medical) Equipment Management (TEM) to relevant Australian Standards
  • Provide on-going preventive maintenance and repair services
  • Provide and advise on new equipment purchases
  • Undertake the development of tender specifications and tender analysis
  • Provide in-service training to healthcare professionals
  • Provide a design and development service to the healthcare industry and;
  • Provide a professional and quality service in all tasks we undertake.

As a quality assured organisation to ISO 9001, Electro Medical Group undertakes work to Australian Standards as well as manufacturers recommendations and policies. We have invested considerable resources in order to maintain a continuous high level of service within the ISO guidelines. These include our Business Management System (BMS) which is the foundation of our quality systems and procedures as well as our Equipment Management System (EMS) which is used to manage our clients valuable assets including the repairs, preventative maintenance schedules and service records trace-ability.

Professional Assistance

Our extensive knowledge and skill base have enabled us to become leaders in our field supplying healthcare providers, medical practices and the general public with medical equipment completed with minimal delay.

Technical Service & Support

Our team of field service engineers are available to offer you preventative maintenance and repair services for a broad range of laboratory and scientific equipment. Our local team of engineering specialists will ensure your equipment is repaired and serviced, guaranteeing its working with minimal downtime to your laboratory.

Increased Resources

Being a major part of the Paragon Care Group will allow us to grow and better serve our partners and customers into the future, with increased resources and access to new skills, technologies and products.


As part of our commitment to after sales support to our customer, we at Paragon Care recommend that all products have at least an annual maintenance program. Planned maintenance compliments our standard 2 year warranty and is a simple investment in extending the life of the investment that our customers make with our state of the art product range. We have a team of fully trained service personnel, all of whom are committed to respond to any service requirement, be it preventative or reactive.

Contact our Service Department direct for more information on how the Paragon Care Service team can assist you with your service, maintenance and technology maintenance.

1300 246 633